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Menai Oysters and Mussels Ltd

Fresh Cultivated Oysters and Mussels
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By placing an order on this site you are agreeing to the following terms and conditions.
Your statutory rights
Nothing contained within these terms and conditions affects your statutory rights as a customer.
The website
We reserve the right to change details and prices on any part of this site, including these terms and conditions, at any time and without prior notice. We will, however, honour any order placed before such changes were made.
Delivery area
We will deliver to most parts of the Great Britain. For Scottish Isles, IOM, Channel Islands, (codes HS,TR,ZE,IM,GY,JE ) N Ireland, Isle of Wight, Highlands of Scotland( codes AB,DD,FK,IV,KW,PA,PH) and Eire there is no guarantee for "next day" delivery.

If the appropriate carriage has not been selected in the cart, no delivery will be made unless the outstanding balance is paid. 
Payment
We will debit your credit/debit card when your order is taken. Should your order include an item that is out of stock on the dispatch date, we will either offer you an alternative product  or refund your money. We will always attempt to call you as well as e-mail. 
Delivery
Orders can be placed at any time however deliveries will be sent Monday/Wednesday/Thursday of each week (to be confirmed when order is placed). If we anticipate any difficulties concerning the delivery date, we will contact you to arrange a mutually acceptable alternative. If you are not in, the delivery will be made usually by leaving by the back door or out of site or with a neighbour or with your instructions left at checkout. If you have not received your delivery by 4.30pm on the expected day please contact our office by phone to report this.

Products containing alcohol can only be purchased by those over 18. They will not be delivered.
Our guarantee
We aim to supply quality shellfish in an efficient manner. If you are dissatisfied with the shellfish, please contact us by phone stating the reason for your dissatisfaction, where we will either issue you a replacement or refund your money.
Cancellation of orders
You may cancel your order by phoning the office before 1.00pm on the expected day of dispatch. We will refund your payment in full.
Personal details
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.
Customer support
You may call our customer helpline on 01248 430878. If the line is not attended, please leave a message. The phones are only manned between 9am-4.30pm Mon- Fri. We aim to respond to all calls within 24 hours.  Alternatively, you may email us using the contact form on the contact pages of this website.
Complaints handling
We sincerely hope that you never have cause to complain about our service or products. If, despite our best efforts you do have a complaint, please call 01248 430878 and leave a message we will deal with the complaint as quickly as possible.
Privacy policy
  • All personal information we collect is collected lawfully, within the terms of the Data Protection Act 1998.
  • We do not release any information we hold about our customers to any third part unless we are required to do so by law.
  • All our information is collected by contacting us, placing an order and/or by signing up via our registration web page.
  • If you do not wish to receive emails informing you of promotions or other services we provide, please email us to let us know.
  • We store all customer delivery and contact details to enable customers to place additional orders without having to fill in their details again. If you do not wish for us to retain this information, please email us to let us know.
  • We NEVER allow any third party to use our customer details.
  • We do not permit on our web site third party or cross web site tracking cookies and we fully support users who block such cookies.
  • The web site uses temporary and permanent cookies of the type which browsers keep private to our web site. This is required, since it is the most secure mechanism available to distinguish users from each other and to keep order information private. For additional security, we never send any information in these cookies which could have meaning to a third party, we simply request that your browser stores code numbers which only our web site can match to your order information. You may can prevent your browser using cookies and still browse the web site, however, as with all secure e-commerce web sites the shopping cart and other login features cannot work. The banks payment gateway also requires cookies. Please note that the recommended web browsing security level automatically set by most browsers, cookie blocking and privacy software will allow our site to operate normally; Most users will not have to change their settings in order to use our site and make payments.
  • Our web site logs all activities on the site and associated cookie information. This is primarily for securing reasons and to help protect customers. We keep this information private and only use it for security, improving performance of the web site, detecting and investigating problems and for helping customers use the site.
  • If you have any questions regarding our privacy policy, please email us and we will endeavour to contact you regarding your enquiry within 24 hours.
VAT
Where applicable, VAT at the relevant rate is included in the website price.
Our VAT registration number is: 681 8984 73
Company details
Menai Oysters and Mussels Ltd. Tal-y-Bont Bach,Dwyran,LLanfairpwll, Anglesey LL61 6UU.
Tel 01248 430878
Fax 01248 430878